fh999 Privacy Policy

Introduction and Scope

fh999 ("we", "us", or "platform") operates an online gaming service for players in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and use your personal information when you use the fh999 website (https://fh999.cam) and related services.

This policy applies to all of the following individuals:

• All users who visit the fh999 website
• All account holders registered with fh999
• Any person using any service provided by fh999
• Any person who contacts our customer support

We respect your privacy and make every effort to keep your information secure. If this policy changes, we will note the updated date on the website.

Information We Collect

fh999 may collect the following types of information to run its services properly:

2.1 Information provided directly by you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password
• Payment information (bKash, Nagad, or Rocket number)
• National ID card or passport details for identity verification
• Information provided when contacting customer support

2.2 Automatically collected information:

• IP address and device type
• Browser version and operating system information
• Date, time, and duration of visits to the website
• Cookie and session data
• Game play history and transaction records

Purpose of Data Collection

fh999 uses your information only for specific and lawful purposes. The main purposes for which we use your information are described below:

1. Account creation and management: Information is needed to register, verify, and keep your account secure.
2. Age and identity verification: We ensure that only individuals aged 21 or older can use our services.
3. Processing financial transactions: To complete all payments, including deposits and withdrawals, securely.
4. Providing customer support: Information is used to resolve your issues and provide assistance.
5. Fraud prevention and security: To detect and prevent suspicious activity.
6. Ensuring responsible gaming: To monitor playing patterns and provide support where needed.
7. Service improvement: To analyse information in order to further improve the user experience.
8. Meeting legal obligations: To comply with applicable laws and regulations.

Data Sharing and Disclosure

fh999 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Service providers: With trusted partners for payment processing, technical support, and security services, who are obligated to comply with our privacy policy.
• Legal obligations: To comply with court orders or legitimate demands from legal authorities.
• Fraud investigations: With relevant authorities in investigations of fraud, illegal activity, or cybersecurity threats.
• Business changes: In the event of a company merger or acquisition, though the new party will be required to comply with this policy.

Beyond the circumstances listed above, we do not share your personal information with any third party without your explicit consent.

Data Security Measures

fh999 has adopted industry-standard technical and organisational measures to ensure the security of your information:

• SSL encryption: Our entire website is secured with SSL/TLS encryption, which keeps all data exchanged between your browser and our servers encrypted.
• Secure data storage: Your information is stored on secure, access-controlled servers.
• Password hashing: Your password is never stored directly — it is protected through advanced hashing algorithms.
• Access controls: Only authorised staff can access information as required.
• Regular security reviews: Our systems undergo regular security checks and audits.
• Two-step verification: Additional verification is in place for sensitive operations.

Please note, however, that no method of transmitting or storing information on the internet is 100% secure. We make every effort to provide the highest level of protection, but absolute security cannot be guaranteed.

Cookies and Tracking Technologies

fh999 uses cookies and similar technologies to run the website properly and improve the user experience.

6.1 Types of cookies we use:

• Essential cookies: Required to maintain login sessions and security.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To understand website usage patterns and improve our services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit the functionality of the website.

Data Retention Period

fh999 retains your personal information only for as long as necessary. When determining how long to retain information, we consider the following:

• Account-related information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be kept for a defined period due to legal obligations.
• Financial transaction records may be retained for an extended period for accounting purposes.
• Information related to fraud investigations is retained until the investigation is complete.
• Once the retention period ends, information is securely deleted or anonymised.

Your Rights

As a fh999 user, you have the following rights over your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information in your account.
• Right to erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligation limitations).
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to data portability: You may request certain information in a structured, machine-readable format.
• Right to withdraw consent: You may withdraw consent for processing of information provided on the basis of consent at any time.

To exercise these rights, email us at [email protected] or contact us via our 24/7 live chat. We will make every effort to respond to your request as quickly as possible.

Child Protection

fh999 services are for individuals aged 21 or older only. We do not knowingly collect information from minors.

If we become aware that a minor is using our services or that we hold their information, we will immediately close that account and delete the relevant information.

If a parent or legal guardian believes their child is using our services, please contact us at [email protected].

International Data Transfers

fh999 primarily provides services for the Bangladesh market. However, your information may be processed or stored on servers in other countries as required to operate the service.

For any such international transfer, we ensure that:

• The receiving party maintains adequate data protection standards.
• Appropriate contractual safeguards are in place.
• The data transfer is consistent with this privacy policy.

Third-Party Links and Services

If the fh999 website contains links to any external or third-party websites (where applicable), those sites have their own privacy policies. We are not responsible for the data practices of those sites.

Payment services (bKash, Nagad, Rocket) operate under their own privacy policies. It is recommended that you read their terms before using these services for transactions.

Changes to This Policy

fh999 may update this privacy policy from time to time. When changes are made:

• The new policy will be published on the website and the "last updated" date will change.
• For significant changes, registered users may be notified by email or through the platform.
• Continuing to use the service after changes have been made will be considered acceptance of the new policy.

It is therefore recommended that you visit this page regularly.