fh999 Terms and Conditions

1 General Terms and Conditions

fh999 is an online gaming platform that offers slots, casino games, cricket betting, and various other gaming entertainment for players in Bangladesh. These terms apply to the fh999 website (https://fh999.cam) and all its associated services.

By using fh999 services, you confirm that you have read and fully agreed to these terms and conditions, our Privacy Policy and Responsible Gaming Policy.

• These terms and conditions form a legal agreement between you and fh999.
• If you disagree with any part of these terms, you are requested not to use our services.
• fh999 reserves the right to modify these terms and conditions at any time.
• Updated terms will take effect from the date they are published on the website.

2 Account Registration and Eligibility

To create an account on fh999 and use its services, the following eligibility requirements must be met:

• You must be at least 21 years of age.
• You must be legally entitled to use gaming services.
• Each individual may operate only one account.
• All information provided at the time of registration must be truthful, accurate, and complete.
• It is your responsibility to keep your account password confidential.

Duplicate Accounts Prohibited

Opening more than one account under the same person's name is strictly prohibited. If fh999 finds that a user is operating multiple accounts, fh999 reserves the right to suspend or close all associated accounts and cancel any bonuses.

Identity Verification (KYC)

fh999 may at any time request to verify your identity and age. You will be required to provide the correct documents. Withdrawals may be placed on hold until verification is complete.

3 User Responsibilities

When using the fh999 platform, you must follow the code of conduct below:

• Any technical flaw or advantage on the platform must not be exploited for improper purposes.
• Disparaging, threatening, or abusive behaviour toward other users is not permitted.
• Any attempt at fraud, collusion, or artificial wagering on the platform is prohibited.
• Third-party funds must not be used in the account.
• You must not allow anyone else to use your account.
• Using automated bots or software to play games is prohibited.

Violating any of the above rules gives fh999 the right to suspend or permanently close your account. In such cases, deposited funds or bonuses may be forfeited.

4 Bonuses and Promotions

fh999 offers various types of bonuses and promotional offers to its members. Each bonus is subject to specific terms and conditions.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳100 is required to receive this bonus. To withdraw bonus funds, the combined deposit and bonus amount must be wagered 20 times.

• Bonus funds cannot be withdrawn before the wagering requirements are met.
• Each promotion has its own validity period — the bonus will be cancelled once the period expires.
• Multiple bonuses cannot be active at the same time unless stated in the promotion's terms.
• fh999 reserves the right to withdraw or modify any bonus.

VIP Program

The fh999 VIP program has three tiers — Bronze, Silver, and Gold. The Bronze tier offers a maximum weekly cashback of 0.3%, Silver offers up to 0.7%, and Gold offers up to 1.0%. Tier changes are based on player activity. VIP bonuses are also subject to wagering requirements.

5 Deposits and Withdrawals

The following rules apply to financial transactions on fh999:

Deposit Terms

• The minimum deposit amount is ৳100 for each payment method.
• Accepted payment methods: bKash, Nagad, and Rocket.
• Deposits can only be made from a payment account registered in your own name.
• Deposits through third parties are prohibited.

Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within 10 to 45 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Restrictions may apply to withdrawals if active bonus wagering requirements have not been met.

fh999 reserves the right to place transactions on hold and request additional verification in cases of suspicious financial activity.

6 Gameplay and Fair Play

fh999 is committed to ensuring a fair and transparent gaming environment for all users.

• All games are operated by certified and tested software providers.
• Game outcomes are determined by a Random Number Generator (RNG).
• If a game session is interrupted due to a technical error, fh999 will provide an appropriate resolution.
• In the event of any dispute regarding game outcomes, fh999's decision will be considered final.
• Any game-related complaints can be reported to the support team.

fh999 works with Pragmatic Play, PG Soft, JILI, Spribe, and other leading game providers to deliver the highest quality gaming services.

7 Privacy and Data Protection

fh999 places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology, which keeps your data and financial transactions secure.

• Your personal information will not be sold or transferred to third parties.
• Information will only be used for service improvement and legal obligations.
• For more details, please see our Privacy Policy.

8 Account Suspension and Closure

fh999 reserves the right to temporarily suspend or permanently close your account under any of the following circumstances:

• Violation of any provision of these terms and conditions.
• Registering with false or incorrect information.
• Involvement in fraudulent or deceptive activity.
• Operating multiple accounts.
• Creating an account while being underage.
• Remaining inactive for an extended period.

You may also request to close your account at any time. Any valid balance can be withdrawn before the account is closed, however active bonuses will be cancelled.

9 Limitation of Liability

fh999 accepts no liability in the following situations:

• A game session is interrupted due to loss of internet connection.
• Service is disrupted due to a third party.
• Loss occurs due to a problem with the user's own device.
• Any loss resulting from sharing account passwords or login details with others.
• Temporary service interruptions caused by unexpected technical errors.

fh999 always strives to provide the highest quality service and is committed to resolving all technical issues promptly.

10 Responsible Gaming

fh999 takes responsible gaming very seriously. We believe gaming should be a form of entertainment and should never be a cause of financial or personal difficulties.

• Avoid wagering beyond your means.
• Do not place more bets to recover losses.
• Contact our support team if you need assistance.
• fh999 offers self-exclusion and deposit limit features.

Visit our Responsible Gaming page for more details.

This platform is only for those aged 21 or above. Keeping minors away from gaming is a responsibility we all share.

11 Changes to Terms

fh999 reserves the right to amend, change, or update these terms and conditions at any time. Changes will take effect from the date they are published on the website.

• For significant changes, an effort will be made to notify users through their registered contact details.
• Continued use of the platform after any changes will be considered as acceptance of the updated terms.
• You are advised to visit this page regularly to stay informed about the latest terms and conditions.

12 Contact

If you have any questions or complaints about these terms and conditions, please contact our support team:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week to serve you. Feel free to reach out for any issue or inquiry.